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COVID-19 Flexibility Policy
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PLAN
DESTINATIONS
HELP & FAQs
MyPLAY
COVID-19
BEFORE MY FLIGHT
Booking 101
Group Bookings
Baggage - Passenger's Guide
Optional Fees and Charges
Route Map
Travel Documents
Special Assistance
Children
PLAY Gift Cards
AT THE AIRPORT
Airports
Check-in
Boarding
ON BOARD
Food and Beverages
COVID-19 Procedures On Board
UPON ARRIVAL
Book Hotel
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Book Car Rental
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Book Airport Transportation
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Book Events and Activities
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PLAN
DESTINATIONS
HELP & FAQs
MyPLAY
COVID-19
How can we help?
Important Information
Important Information
Airports
How do I check in online?
I‘m bringing a stroller, can I use the kiosk?
Can I access a sunflower lanyard at the airport?
Cancellations & delays
Why should I buy cancellation protection?
How do I file a claim?
My flight is delayed - what do I do?
I'm ill or something unexpected came up, what are my options?
How do I apply for a refund?
On board
Can I place my child in a car seat on board?
Can I smoke or vape on board?
Can I take my CPAP or POC machine on board?
I forgot something on board
I have allergies, can I fly with PLAY?
How can I travel with a canister of oxygen?
What are my payment options?
What are the rules about flying with animals?
Can I bring a stroller on board?
Travel documents
Passport requirements
What are the travel documents and visa requirements?