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Terms and Conditions

We have no secrets and all of our terms and conditions have been consolidated for easy access in one place. Small print for the win!

Customer Service Plan

Our U.S. Customer Service Plan (the “Plan”) applies to all of our scheduled flights that depart from or arrive at a U.S. airport.

Baggage and Optional Fees

Got baggage? Want to change seats? At PLAY you only pay for what you need, so stay informed with our detailed list of fees and charges and treat yourself to that window seat!

General Conditions of Carriage

When you book a flight with PLAY you agree to our General Conditions of Carriage for passengers and baggage.

International Tariff

Rules and fares tariff for international passengers travelling to Canada, containing local and joint rules, fares and charges on behalf of PLAY airlines.

Privacy Policy

PLAY is committed to protecting our customer privacy and we take the security of our customers' personal information very seriously.

Tarmac Delay Contingency Plan

We have implemented this Tarmac Delay Contingency Plan (the “Plan”) which applies to all of our scheduled and public charter flights that depart from or arrive at a U.S. airport.

Terms for Advertised Fares

Did you see one of our advertised low prices? Want to know more details? Or maybe you just love the small print. Read our riveting terms for advertised fares and grab a great deal on flights!