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Contact Us

Our services are all online, because it's easy, quick and comfortable!

Playfin, our chatbot, is on call 24 hours a day, all year long and can answer your questions right away.

You can contact us on FacebookLink opens in a new tab, Whatsapp messaging via phone number +354 860-4500 (only messaging, not possible to call the number) or TwitterLink opens in a new tab, Instagram direct messages or email us directly at flyplay@flyplay.comLink opens in a new tab.

Our Service Team is available every weekday from 05:00-20:00 (5 am - 8pm) and on weekends from 08:00-20:00 (8am-8pm). Hours are GMT.

Our team is fluent in both Icelandic and English. 

For changes or cancellation requests you can fill out our service request form hereLink opens in a new tab.

Group requests

If you want to book flights for 12 or more adult passengers in the same booking, you can send in a service request form to get a price quote for your group. You can fill out the appropriate service request hereLink opens in a new tab.

General information about groups can be found hereLink opens in a new tab.

Our group department works Monday-Friday from 09:00-17:00 and will be in touch as soon as possible. They can also be reached via

Travel agencies

Assistance for travel agencies is available Monday to Friday from 09:00-17:00 GMT. They can be reached via


Playfin is PLAY's chatbot.

He takes after his Icelandic kin, the Atlantic puffin, in being adorable, super smart and a special expert in flying. This special service puffin can answer an incredible number of questions regarding bookings, baggage, special services and basically any topic related to PLAY’s operations.

Playfin is a lifelong scholar of service requests so he is constantly evolving. If he’s stumped for answers, he’s quick to patch people through to a human or take down a message.

Playfin is always available and up for a friendly chat so try asking him anything!

You can start your chat with Playfin by clicking his chat icon in the bottom right corner of this website.

Our mailing address

PLAY airlines

Suðurlandsbraut 14

Reykjavik 108


GDPR Data Protection

For requests regarding your personal data stored with us, please reach out via datarequest@flyplay.comLink opens in a new tab and we will get back to you within 30 days.