Have your plans changed?
Read our flexible COVID-19 policy here.
Change your travel dates
Passengers that need to change their travel dates can do so in their MyPlay account. They are charged a changing fee and the airfare difference. Passengers can only change to flights that have been published for sale.
Follow this linkLink opens in a new tab to fill in your request for either a cancelation or a change in your travel dates.
Cancel your filght
In case of passengers needing to cancel their travel due to COVID-19 travel restrictions, flights can be canceled and the amount paid reverted to a PLAY travel voucher valid for 1 year.
Follow this linkLink opens in a new tab to fill in your request for either a cancelation or a change in your travel dates.
