How do I reserve a seat on board?
Are you made for the emergency exit row or are you more of a wing man? The choice is yours!
We do recommend reserving your seat online as early as possible to guarantee the seat you want.
You can choose where you would like to sit on your flight during the booking process and up until 24 hours prior to departure by logging into your MyPLAY account.
Within 24 hours of your departure, you can also select your seats during the online check-in process.
Prices vary depending on legroom, space and where in the plane you'd like to sit.
Please note that if you choose to sit in an emergency exit row you have to be able and willing to help during an emergency evacuation.
For security reasons, passengers seated in the emergency exit row must:
- Be at least 12 years old
- Be able to open the emergency exit door
- Be able to assist the crew in case of emergency
- Speak English
Please note that we reserve the right to move passengers to another seat if they do not meet these requirements.
If you do not wish to select and pay for a seat, a random seat will be assigned to you at check-in, free of charge.
Please note that passengers are required to sit in their assigned seats during the flight. They are of course allowed to use the facilities but cannot sit elsewhere on the plane. Seating arrangements are a crucial tool for preventing the spread of COVID-19.
Did you not receive your booked seat?
As per our Terms & Conditions, seat selection is non-refundable, not guaranteed and is subject to change without notice due to a schedule change, equipment change or other unforeseen circumstances. In these events, we will always attempt to assign you a seat of equal value.
You can request a refund for seat selection in the following cases:
- If your flight has been cancelled
- If there has been an aircraft change and you did not receive a similar seat
See more information about our refund policy here.