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Special Assistance

General information

Special assistance at the airport, baggage allowance for medical devices/assistive devices, extra seating, and other special and/or medical cases should be booked at least 48 hours prior to the scheduled departure time of the flight.

Please note that medical devices that are essential to you during the flight do not count towards your cabin baggage allowance and are free of charge.

Check out our Special Assistance FAQ for more detailed information relevant to your particular needs here.

On board

The cabin crew does not provide assistance with daily tasks such as restroom, medication or meals.

There are 2 lavatories at the aft of the aircraft and 1 at the front.

All seats have a moveable armrest except rows 4, 12 and 13 (emergency exit and front row seats).

Department of Transportation Contact Information

Toll-free hotline for air travelers with disabilities: 1-800-778-4838 (voice), 1-800-455-9880 (TTY)

Aviation Consumer Protection Division: 202-366-2220 (voice), 202-366-0511 (TTY)

Mail: Office of Aviation Consumer Protection, U.S. Dept. of Transportation, 1200 New Jersey Ave., SE Washington, D.C., 20590

Aviation Consumer Protection Division

Complaints Resolution Official

PLAY’s Complaint Resolution Official is the Open Doors Organization. Their contact email is

Please note they should only be contacted with a disability related issue. They are not able to assist with general customer service inquiries.