Baggage Services
Tracing your baggage
If your baggage is delayed, baggage services at our airports will oversee the tracing of your bag(s) for the first 5 days. Please see the contact information for baggage services at our airports below.
See more information about damaged or delayed baggage here.
Alicante ALC Airport
Email: alckl4@iberia.es
Tel.: +34 966 919 113
Amsterdam AMS Airport
Email: lostandfound@menziesaviation.com
Tel.: +31 68 369 3759
Baltimore Washington BWI Airport
Email: BWIpax@menziesaviation.com
Phone: +410 501 5496 (Open 7 am - 9 pm)
Barcelona BCN Airport
Email: bcnll@iberia.es
Tel.: +34 900 1113 42
Berlin BER Airport
Email: ber.lofo@swissport.com
Bologna BLQ Airport
Tel.: +39 051 6479647 (Open 12 am - 4:30 pm and 6:30 pm - 8 pm)
Boston BOS Airport
Email: Bos.baggage@swissport.com
Brussels BRU Airport
Email: baggagebrupax@welcomeservices.be
Tel.: +322 75 377 07
Bucharest OTP Airport
Email: otplfxh@menziesaviation.com
Tel.: (+40) 743-114338
Copenhagen CPH Airport
Email: Lostbags.cph@aviator.eu
Tel.: +45 32 47 47 30 (Open 8 am - 4 pm)
Dublin DUB airport
Email: baggage@shp.ie
Geneva GVA Airport
Email: gva.bags@swissport.com
Tel.: 022 799 33 36
Gothenburg GOT Airport
Email: got.arrivalservice@menziesaviation.com
Tel.: +46 8 505 07 842 (Open 9 am - 9 pm)
Keflavik Iceland KEF Airport
Las Palmas LPA Airport
Email: lpall@iberia.es
Tel.: (+34) 928 579 216
Liverpool LPL Airport
Lisbon LIS Airport
Email: lost.found.lis@groundforce.pt
Tel.: 351 218 415 460
London STN Airport
Madrid MAD Airport
Email: madllib@iberia.es
Tel.: +34 91 318 90 55
Malaga AGP Airport
Email: agpll@iberia.es agpll02@iberia.es
Mallorca PMI Airport
Email: pmikp020@iberia.es
Tel.: 34 971789979
New York SWF Airport
Email: swf.bso@fenix-aviation.com
Paris CDG Airport
Email: help@dirby.aero
Tel.: +33 9700 191 95
Porto Airport
Email: infobags@groundforce.pt
Tel.: +351 21 8431183 (Open 9 am - 10 pm)
Prague PRG Airport
Email: lostfound@menziesaviation.com
Tel.: 420 220 114 483
Salzburg SZG Airport
Email: sas.lostandfound@salzburg-airport.at
Tel.: +43 662 8580 259
Stockholm ARN Airport
Email: arn.arrival@menziesaviation.com
Tel.: +46 797 8084 (Open 10 am - 8 pm)
Tenerife TFS Airport
Email: tfsll1@iberia.es
Tel.: +34 922 759 391
Warsaw WAW Airport
Email: ll.waw@welcome-as.pl
Washington IAD Airport
Email: iad.baggage@swissport.com
Baggage Tracing: baggage@flyplay.com
