Baggage Services

Tracing your baggage

If your baggage is delayed, baggage services at our airports will oversee the tracing of your bag(s) for the first 5 days. Please see the contact information for baggage services at our airports below.

See more information about damaged or delayed baggage here.

Alicante ALC Airport

Email: alckl4@iberia.es

Tel.: +34 966 919 113

Amsterdam AMS Airport

Email: lostandfoundams@menziesaviation.com

Tel.: +31 68 369 3759

Baltimore Washington BWI Airport

Email: BWIpax@menziesaviation.com

Phone: +410 501 5496 (Open 7 am - 9 pm)

Barcelona BCN Airport

Email: bcnll@iberia.es

Tel.: +34 900 1113 42

Berlin BER Airport

Email: ber.lofo@swissport.com

Bologna BLQ Airport

Tel.: +39 051 6479647 (Open 12 am - 4:30 pm and 6:30 pm - 8 pm)

Boston BOS Airport

Email: Bos.baggage@swissport.com

Brussels BRU Airport

Email: baggagebrupax@welcomeservices.be

Tel.: +322 75 377 07

Bucharest OTP Airport

Email: otplfxh@menziesaviation.com

Tel.: (+40) 743-114338

Copenhagen CPH Airport

Email: Lostbags.cph@aviator.eu

Tel.: +45 32 47 47 30 (Open 8 am - 4 pm)

Dublin DUB airport

Email: baggage@shp.ie

Geneva GVA Airport

Email: gva.bags@swissport.com

Tel.: 022 799 33 36

Gothenburg GOT Airport

Email: got.arrivalservice@menziesaviation.com

Tel.: +46 8 505 07 842 (Open 9 am - 9 pm)

Keflavik Iceland KEF Airport

Email: baggage@airportassociates.com

Las Palmas LPA Airport

Email: lpall@iberia.es

Tel.: (+34) 928 579 216

Liverpool LPL Airport

Email: lpl.baggagefacilities@swissport.com

Lisbon LIS Airport

Email: lost.found.lis@groundforce.pt

Tel.: 351 218 415 460

London STN Airport

Email: STN.customerservices2@Starhandling.com

Madrid MAD Airport

Email: madllib@iberia.es

Tel.: +34 91 318 90 55

Malaga AGP Airport

Email: agpll@iberia.es agpll02@iberia.es

Mallorca PMI Airport

Email: pmikp020@iberia.es

Tel.: 34 971789979

New York SWF Airport

Email: swf.bso@fenix-aviation.com

Paris CDG Airport

Email: help@dirby.aero

Tel.: +33 9700 191 95

Porto Airport

Email: infobags@groundforce.pt
Tel.: +351 21 8431183 (Open 9 am - 10 pm)

Prague PRG Airport

Email: lostfound@menziesaviation.com

Tel.: 420 220 114 483

Salzburg SZG Airport

Email: sas.lostandfound@salzburg-airport.at

Tel.: +43 662 8580 259

Stockholm ARN Airport

Email: arn.arrival@menziesaviation.com

Tel.: +46 797 8084 (Open 10 am - 8 pm)

Tenerife TFS Airport

Email: tfsll1@iberia.es

Tel.: +34 922 759 391