Assistance to and from the aircraft (e.g. wheelchair assistance)
Please note that it is in your best interest to let us know at least 48 hours before your flight to prevent delays to the service.
If you require assistance at the airport, kindly let us know what kind of assistance you may require. You can do that during our booking process or you can sign in to your MyPLAY account and do it from there.
Please view the below options and see what best fits your needs.
If you have any questions you can always send us an email to email@example.com.
WCHR (Wheelchair to Ramp)
Passenger requires a wheelchair to move the distance to and from the aircraft and entrance, but can ascend/descend steps and is able to move to and from the cabin seat.
WCHS (Wheelchair to Steps)
Passenger requires a wheelchair to move the distance to and from the aircraft and entrance, is unable to ascend/descend steps and must be carried up to/down from the aircraft. The passenger is, however, able to move to and from the cabin seat.
WCHC (Wheelchair to Seat)
Passenger is completely immobile. Requires wheelchair to/from aircraft/mobile lounge and must be carried up/down steps and to/from cabin seat.