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Contact Us

Our services are all online, because it's easy, quick and comfortable!

Playfin, our chatbot, is on call 24 hours a day, all year long and can answer your questions right away.

You can contact us on FacebookLink opens in a new tab, Whatsapp messaging via phone number +354 860-4500 (only messaging, not possible to call the number), InstagramLink opens in a new tab or TwitterLink opens in a new tab or email us directly at flyplay@flyplay.comLink opens in a new tab.

Our Service Team is available every weekday from 05:00-20:00 (5 am - 8pm) and on weekends from 08:00-20:00 (8am-8pm). Hours are GMT.

Our team is fluent in both Icelandic and English. 

For changes or cancellation requests you can fill out our service request form hereLink opens in a new tab.

Group requests

To change a booking, cancel or submit a group booking request, you can fill out the appropriate service request hereLink opens in a new tab.

Our group department works Monday-Friday from 09:00-17:00 and will be in touch as soon as possible. They can also be reached via groups@flyplay.com

Playfin

Playfin is PLAY's chatbot.

He takes after his Icelandic kin, the Atlantic puffin, in being adorable, super smart and a special expert in flying. This special service puffin can answer an incredible number of questions regarding bookings, baggage, special services and basically any topic related to PLAY’s operations.

Playfin is a lifelong scholar of service requests so he is constantly evolving. If he’s stumped for answers, he’s quick to patch people through to a human or take down a message.

Playfin is always available and up for a friendly chat so try asking him anything!

You can start your chat with Playfin by clicking his chat icon in the bottom right corner of this website.

Our mailing address

PLAY airlines

Suðurlandsbraut 14

Reykjavik 108

Iceland

GDPR Data Protection

For requests regarding your personal data stored with us, please reach out via datarequest@flyplay.comLink opens in a new tab and we will get back to you within 30 days.