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Cancellations and Changes

General information about cancellations

PLAY does not refund flight tickets unless Cancellation Protection was purchased for the booking and relevant conditions are met. The Cancellation Protection can only be purchased at the time of booking, i.e. it cannot be added to the booking afterwards.

You can read about the cancellation protection terms here.


You will find more information regarding cancellations here.


General information about refunds can be found here.


General information about changes

We understand that plans can change, which is why we offer changes to flight dates, destination changes and name changes.

Date changes can be made up to one hour prior to the scheduled time of departure and destination changes can be made up to 24 hours prior to the scheduled time of departure.

More information about changes can be found here.