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COVID-19 Flexibility Policy

Please note that this policy only applies to flights booked before or on August 1, 2022.

New bookings

We understand that plans can change and that planning a holiday during a pandemic might be stressful. We are committed to providing a smooth journey and flexibility during these uncertain times so you can feel confident booking a flight.

Flexibility

Our COVID-19 Flexibility Policy guarantees that you can change the travel dates without paying a changing fee. In cases where the new flight is more expensive than the original payment, you will be asked to pay the difference in airfare. Please note it is not possible to change the destination on fully paid bookings.

The small print:

  • This policy is valid for bookings made before or on August 1, 2022.
  • Travel dates can be changed without a changing fee until 24 hours before the original flight. Within 24 hours of the original flight, a changing fee will be added. To request a change of travel dates, please contact us here. Please note that it is not possible to make any changes to a flight within 1 hour to the flight's original departure time.
  • You can change your flight to any date available on sale.

Please note that it is extremely important for you to have the correct contact information updated in your booking. In case we need to notify you of any changes in our flight schedule we will send text messages/emails to the contact information listed in your booking.


Didn't book directly with us?

If you booked through a third party or a travel agency, you will need to contact them in order to change or cancel your travel.