What are the rules about flying with animals?
Not allowed - except service dogs
We do love animals but unfortunately, we are not able to transport animals, neither in the cargo hold of our aircraft nor in the cabin.
There is an exception in place for passengers that need to travel with service dogs due to a physical or mental disability.
A maximum of one service animal can be carried in the cabin of each aircraft and the service dog cannot be accepted to travel one way if the passenger holds a return ticket.
Please note that there is a strict 14-day quarantine rule in place regarding the transportation of live animals into Iceland.
Kindly read the terms and conditions below before traveling with a service dog.
- There are no special charges, weight restrictions, or cage requirements for traveling with a service dog.
- We advise passengers that travel with a service dog to check in at least 90 minutes before the scheduled departure time.
- Please note that it is the passenger's responsibility to obtain correct documentation for the dog's entry into the destination country.
- PLAY does not accept any liability if the dog is denied entry into the destination country.
- PLAY is not responsible for verifying that the dog has necessary documentation, including up-to-date vaccination records, prior to travel through, to, or from any country. It is the responsibility of the person that has paid for the animal’s transportation to settle any fines, costs, or other expenses incurred as a result of either insufficient documentation being provided or from the dog not meeting the animal entry requirements of the passenger's destination country.
A Registered Assistance Dog (RAD) is a dog that has been trained to assist and support an owner with disabilities (such as being deaf or blind) and registered with either of the following organizations:
Assistance Dog International - http://www.assistancedogsinternational.orgLink opens in a new tab
The International Guide Dog Federation - http://www.igdf.org.uk/closest-dog-guide-providersLink opens in a new tab
A pre-booked/prior-authorized Registered Assistance/Service Dog is permitted to travel.
Registered Assistance/Service Dogs must be booked via our Service Team through specialassistance@flyplay at least 48 hours before departure.
MAST Authorization Process
For a passenger to be able to travel to or via Iceland with a Registered Assistance/Service Dog, they must additionally hold a prior authorization issued by MAST, the Icelandic Food and Veterinary Authority. MAST requires that travelers with Registered Assistance/Service Dogs complete and return an application for a dog import permit or, for permission to transit in Keflavik Airport with their dog.
Find full information at http://www.mast.is/english/frontpage/import-export/import/liveanimalsLink opens in a new tab
Per the rules and regulations of the Icelandic Food and Veterinary Authority, dogs in transit are not permitted to come in contact with other animals at Keflavik International Airport. Passengers traveling with Registered Assistance/Service Dogs, who are connecting through Keflavik Airport must wait for their connecting flight in a designated area of the terminal. At the time of departure, a member of airport staff will accompany the passenger and their Registered Assistance/Service Dog to the departure gate.